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COVID-19 UPDATE

Updated: 03/04/2020

Hotham continues to make preparations for the 2020 winter season.

Vail Resorts is closely monitoring the progress of COVID-19 in Australia. As the season approaches, we will advise of any planned changes to resort operations for the 2020 winter season.

We’re serious about snow, and we know you are too, but we’re most serious about safety. And as we prepare for the 2020 winter season, we want to assure you that first and foremost we are committed to protecting the health and safety of our guests and employees.

COVID-19 presents us with an unprecedented situation that we are taking very seriously, and our teams are working hard to prepare for the potential impacts on the 2020 winter season.

As the situation develops, we know you will have many questions and our aim is to provide regular updates on this page so you can stay informed.

We kindly and respectfully request that you are patient with our teams as they, like you, are doing their best to navigate through this challenging and uncertain time.

General FAQs

Will the resort be open for the 2020 winter?
What are your season dates?

Epic Australia Pass

I’ve already bought an Epic Australia Pass
I understand the uncertainty, but I still want to buy an Epic Australia Pass

Lift Tickets, Rentals, Snowsports School

Can I get a refund for our winter bookings?
What if I can’t come skiing?
What if your season is shortened?
What if the resort can’t open all the lifts and runs?
What if the resort doesn’t open at all this winter and I have purchased a lift ticket, lessons or equipment rental?
What if I cancel a private lesson?
I understand the uncertainty, but I still want to buy Lift tickets, Snowsports Lessons & Rental Equipment

Accommodation Bookings

Can I get a refund on our accommodation booking if the accommodation or the resort is closed?
Can I get a refund on our accommodation booking if we can’t come due to COVID-19?

Health & Safety

What is the resort doing to ensure the health & safety of guests & employees?
I’d like to book ski lessons for my child this winter but how will I know my child’s instructor doesn’t have COVID-19?
Will you be hiring any employees from abroad?

Beginner's guide to Hotham

All you need for your first visit

Read our top 10 tips and tricks to make the most out of your first holiday at Hotham.

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Epic Australia Pass

Beat the Price Rise!

Ski and board year round in 4 countries from $889. Only $49 upfront!

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Hotham is Hiring

Join us for the season

See what jobs are now available for the 2020 season at Australia's highest ski resort.

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