If, due to lack of snow, there are less than 3 lifts (inclusive of at least 1 lift that services an intermediate trail) operating at Hotham 48 hours prior to your 3 pm check-in time of your snow holiday, you may choose to receive a credit or full refund on all pre-paid accommodation and lift company products.
If you decide to wait less than 48 hours prior to your 3 pm check-in time to see if further lifts open, the credit or refund will be granted based on the number of lifts operational due to lack of snow on the day you request a refund. You may not cancel your holiday on the check-in date.
This snow guarantee only applies if a lift cannot be opened due to a lack of snow on the major trail it services. The guarantee does not apply if lifts are on windhold – i.e. not able to be opened due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
List of lifts covered by the snow guarantee (minimum of 3 to operate including one lift that services an intermediate trail). Roadrunner Quad Chair*, Summit Quad Chair, Heavenly Valley Quad Chair*, Big D Quad Chair, Village Quad Chair*, Playground Double Chair*, The Drift T-Bar*, Gotcha Quad Chair*, Keogh’s Orchard Quad Chair*, Blue Ribbon Chair*, Summit Trainer Poma.
*Denotes lifts that service intermediate terrain